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概要
I have been working at different call centres/contact centres on and off for a long time now. I'm a student and have the ability to manage my studies and my job. Highly professional individual with a keen sense of purpose in life along with a goal oriented and highly methodical mindset . For this reason Have received employee of the month award during my last job. My work ethic and management style was highly appreciated by my seniors.
工作经历
Customer Service Representative
Was given employee of the month award
Answer calls and respond to complaints/queries
Handle customer inquires telephonically
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update and escalate priority issues
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Customer Sales Representative
Contact businesses or private individuals by phone
Deliver prepared sales scripts to persuade potential customers to purchase a product or service
Describe products and services
Respond to questions
Identify and overcome objections
Take the customer through the sales process
Obtain customer information
Obtain possible customer leads
Maintain customer/potential customer data bases
Follow up on initial contacts.
Customer Sales Representative
Contact businesses or private individuals by phone
Deliver prepared sales scripts to persuade potential customers to purchase a product or service
Describe products and services
Respond to questions
Identify and overcome objections
Take the customer through the sales process
Obtain customer information
Obtain possible customer leads
Maintain customer/potential customer data bases
Follow up on initial contacts.
Customer Sales Representative
Contact businesses or private individuals by phone
Deliver prepared sales scripts to persuade potential customers to purchase a product or service
Describe products and services
Respond to questions
Identify and overcome objections
Take the customer through the sales process
Obtain customer information
Obtain possible customer leads
Maintain customer/potential customer data bases
Follow up on initial contacts.
